Find, upload and run a PC's files from the Remote Explorer tab in node details
Node details › Remote Explorer
Without taking over the screen through remote control, open a PC's drives and folders in the manager as in Windows Explorer, and find, upload or run files.
Query PC information and change settings in the Commands Script Wizard without writing commands
Commands › Script Wizard
You no longer need to write PowerShell commands: choose the task you want, and the wizard builds the command to send to multiple PCs.
Analyse process load by selecting groups or PCs in Monitoring › Process › Run list
Monitoring › Process › Run list
The run list, previously shown only across all PCs, can now be narrowed by period and target (group or node), and process load can be grouped by node, group, date, day of week or hour.
See disk usage by drive and clean up files that are safe to delete with Analyst Disk analysis
Node details › Live Agent · Agent screen › Analyst
On a PC short of disk space, Analyst examines what takes up space on each drive, so you can pick the files that are safe to delete and clean them up.
View and manage permissions set per menu in Settings › Users & permissions › Permission management
Settings › Users & permissions › Permission management
On the Menu permissions tab, turn View and Manage (register, edit, delete) on or off for each menu. Menus without View permission disappear from the top menu and search results, and opening their address directly shows "No permission".
Search IPs, PC names, symptoms, issues and processes from the search box at the top of the screen
Search box at the top of the screen
Enter an IP, PC name, user name, department or program name, and results are sorted into nodes, symptoms, issues and processes. Press Enter to see more of each type on the Search results screen.
File › File storage rebuilt into three areas: folders, list and details
File › File storage
Select a folder or system file type on the left to list files in the middle, then select a file to see its details on the right. System files show the version currently applied separately.
Create deployments in four steps and list only those with failed PCs in File › Deployment
File › Deployment
The install method is chosen automatically from the file extension, and the last step summarises what is installed, on which PCs and when in a sentence. The Failed chip above the list shows only deployments with failed PCs.
AI assistant suggested questions updated daily from the previous day's most-asked questions
Node info › AI assistant
Different questions are shown depending on whether the PC is on or off, and if the question list cannot be received, the previously used questions are shown.
Targets that failed briefly on only a few PCs opening as issues in Network issue status
Symptoms › Status › Network issue status
An issue now opens only if one of these applies: two or more PCs responded and all failed, three or more PCs failed, or at least half of the responding PCs in one network zone failed. Fewer issues open than before.
Symptoms piling up each time Analyst ran in Live Agent
Node details › Live Agent
Press Upload for results you want to keep. Results not uploaded are deleted from the server after 2 hours, and opening them afterwards shows "Retention period has passed and the result was deleted".
Blue screen (0x7E) when removing or updating the agent
Agent · Update
This agent includes the corrected driver.
NVMe data errors without a critical warning raised as Back up now issues
Symptoms › Status › Issues
Data errors for which the disk raised no critical warning are recorded only as a Disk data error record (Watch) symptom. Issues already open close at the next disk check (once a day).